FAQ

Q. Does KJRW sell information to third parties?
A. No, we never will sell information to third parties.

Q. Are KJRW products cruelty-free?
A. Yes, we have a strong commitment to make our products cruelty-free.  None of our products are made of leather.

Q. What does KJRW do to limit waste?
A. We recycle everything we possibly can in our office (paper, fabric, boxes, etc).  We also try to create products that can use recycled materials as a component.  We are also currently developing several products that will use recycled materials.  We hope to have these products available very soon.

Q. Does KJRW offset energy consumption in some way?
A. Yes, we purchase a form of tradable renewable energy certificates, also known as TRCs or green tags. These TRCs support renewable electricity production nationwide. For every unit of renewable electricity generated, an equivalent amount of renewable certificates is produced.

Q. Aren't flip-flops a wasteful product?
A. Generally, yes.  This is partially because thrift stores will not take them when they are used, they are disposable, and most people only wear them for a season.  However,  we are willing to take your old flip flops and recycle them if you purchase from us.  As long as they are not falling apart, we will donate them to a charity that gives them to people affected by national disasters, war, and poverty both in the US and overseas for people to wear when the alternative option is to wear nothing on their feet.

Q. What are the handbags made of?
A. Our handbags and beach bags are made of cotton fabric.  Occasionally, we use a cotton/poly blend.  We are phasing out all handles that are not bamboo or cloth.  The handles are held on with small pieces of metal that can be recycled.  The rest of the bag is biodegradable.  Although, we recommend carrying the bags rather than throwing them on a compost pile. :)

Q. Are your products made in Hawaii?
A.  Our handbags, beach bags, jewelry, and accessories are designed/made in Hawaii.  Our flip-flops are made outside of Hawaii.

Q. Do you sell things from other designers?
A. We are not opposed to helping out other designers.  However, all items sold at shows are made by Katy and this will continue to be the policy in the future.


Q. Do you support the local economy in Hawaii?
A.  All of our products are created in Hawaii and we use as many Hawaii grown/made products as possible.

Q. How quickly will you ship my order?
A. Depending on what time of the day you order we may be able to ship your order out the same day.  Generally, we will ship out an order within 24 hours of receiving your order.  If you order a custom order you will be notified of the time frame. 

Q. How do you ship products?
A. We ship items via USPS Priority Mail using USPS issued recycled boxes.  Items should arrive within 2-3 business days depending on your location.

Q. Where is KJRW located?
A. We are located in beautiful Hilo, Hawaii.

Q. Is KJRW a woman owned business?
A. Yes.

Q. Is my credit card information safe?
A. Yes, when you place an order check the url to make sure it says https.  Usually, the url area will be highlighted yellow with a small padlock on the right side.  We never actually see your credit card information.  It is passed to our merchant (PayPal) and they process it for us.

Q.  Are your products Paraben free?
A.  Yes, our preservative of choice is polyaminopropyl biguanide (PAPB).  It is a well known synthetic polymer that is used for preserving and disinfecting.  It is even used to disinfect open wounds because it is so gentle and effective.  It is renowned for its gentleness and effectiveness.  It is not a paraben and it does not release formaldehyde into the finished product like parabens.  It is often used in contact lens solution and mascara (considered very high risk products). 

Q. Do you use artificial scents or colors?
A.  No.

Q. Can I receive a full list of ingredients for each product?
A. Yes, just email us and we will send you our ingredient list for the product that you want to know more about.

Q.  Do you use Kona coffee in your products?
A.  Yes, we use 100% Big Island grown Kona coffee for our bath & body products.

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